I would give zero stars if I could. I went to this practice after my PCP did a pap and it came out abnormal. When I called to make an appointment I made it clear that my pap came out negative and I needed further testing. They checked my insurance and made sure I was all set. Nothing about sending prior records was mentioned. The day before the appointment I called them and asked if my insurance and everything was all set. They said yes. I called my insurance company to triple check and the insurance company called them and they got 5 codes that would be billed and the insurance company went over my responsibility. The day of the appointment I filled out paperwork. Then, after awhile got called back. They took my weight etc. The nurse practitioner walked in, looked at my form and asked where the pap results where. I told her nobody told me they were needed. She said she can't do anything until she has them. I told her if they could give me a minute, I'd called my pcp and get them faxed over immediately. She told me she was going to get the form and left me sitting in the office. Totally abandoned me. I finally walked to the front desk and asked for the release form to fill out. I asked if that was it? Would I be billed for not being seen? She said yes, that counts as a consultation! I didn't say anything, but was clearly upset. She asked if I still wanted the release form. After leaving, I wrote a letter to the office, I left a text message and another message on the chat feature. No response. I was very kind-never rude about it, I just wanted them to not charge me. It was bad enough I had to get childcare and make the trip for nothing, nevermind charge $500 for the visit! Maybe $500 is nothing for a doctor, but it's a lot of money for me. My insurance advocate tried calling the office and a machine picks up that says it's full. The bill for being told they need my records was $500!!! Outrageous. They care nothing about me! I went in for possible cancer and the way they handled the whole thing was horrible. Even if they made a mistake not telling me they could have been like, "I'm so sorry. Let's see how to make this right and get you in again asap..." No, they could care less and they are ignoring me. I have never in my life had this happen and I'm middle aged. I've never been treated like this. Stay away. They could care less about their patients. They just want your money!
Sherilynn H.
Jan 12, 2025
(...)