The staff is friendly when you’re in the office, but responsiveness outside of face-to-face interactions has been extremely disappointing.
I had ongoing medical situation and concerns that required follow-up, yet I had to reach out multiple times via phone and text over the course of weeks before receiving a response. I only heard back after calling back (5th time over 3 week span) expressing my frustration. Patients should not have to repeatedly call and advocate for themselves just to receive communication from their provider.
Overall, I felt unheard and unsupported during a time when timely communication was important. I hope improvements are made in patient follow-up, responsiveness, and overall care coordination.
** FOLLOW UP ** 9/11/26
Dr. Lovely spoke with me regarding my previous review, which I appreciated. Unfortunately, instead of taking accountability for the office's lack of communication, I was told my phone number may have been incorrect, despite the office successfully reaching me at that same number on other occasions. I was also told a voicemail was left, but I check and clear my voicemail regularly and never received a message from this office.
Now there's a new issue: billing.
This has been one of the most frustrating medical billing experiences I've had. I was required to make payments before leaving the office, and I have records showing that I paid the amounts requested. Despite this, I later received a large statement that does not appear to reflect several of the payments I've already made.
I am now spending my own time gathering payment records and requesting a full account reconciliation. Patients should not have to do the billing office's job to ensure payments are properly applied. Keep every receipt and payment confirmation because you may need them.
Between the communication issues and now the billing discrepancies, I cannot recommend this office. Save yourself the time and frustration and look elsewhere.
Alexus B.
Sep 11, 2026
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